1. Introduction

At Zyvolt.xyz, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations and provide you with exceptional service. This Return Policy outlines the procedures and conditions under which returns, refunds, and exchanges can be processed. Please read this document carefully to understand your rights and our responsibilities.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when it was received.
  • The item must be returned in its original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  • Returns must be initiated within 30 days from the date of purchase.

3. Non-Returnable Items

Certain items are not eligible for returns. These include:

  • Perishable goods such as food and flowers.
  • Downloadable software and digital products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards and promotional items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@zyvolt.xyz with your order details and reason for the return.
  2. Approval: Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number.
  3. Packaging: Securely package the item, including all original materials, and label it with the RMA number.
  4. Shipping: Send the package to the return address provided by our team. Customers are responsible for shipping costs unless the return is due to a defect or error on our part.

5. Refund Policy

Refunds are processed under the following conditions:

  • Approved Returns: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Method of Refund: Approved refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds are typically processed within 7-10 business days after approval.

Please note that shipping charges are non-refundable, except in cases where the return is due to our error.

6. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange, follow the return process outlined above and specify that you would like an exchange. Once your returned item is received and inspected, we will ship the replacement item to you at no additional cost.

7. Defective or Damaged Items

If you receive an item that is defective or damaged, please notify us within 7 days of delivery. Provide clear photographs of the damage or defect and include your order details. We will work with you to resolve the issue promptly, including offering a replacement or refund.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was received in a defective or damaged condition.
  • An incorrect item was shipped.
  • The return is due to an error on our part.

For eligible cases, we will provide a prepaid return shipping label.

9. International Returns

For international customers, the return process and policies remain the same. However, please be aware that:

  • Customers are responsible for international shipping fees.
  • Customs duties and taxes are non-refundable.
  • Returns may take longer to process due to international shipping times.

10. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check the following:

  • Bank Statement: Verify with your bank that the refund was not credited.
  • Payment Processor: Contact your credit card company or payment processor, as processing times may vary.
  • Customer Support: If the issue persists, contact us at admin@zyvolt.xyz for assistance.

11. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, a gift certificate will be emailed to you.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

12. Additional Notes

  • Items returned without prior authorization (RMA number) may not be accepted.
  • We reserve the right to refuse returns that do not meet our policy criteria.
  • Any promotional items received as part of a purchase must also be returned to qualify for a refund or exchange.

13. Contact Information

For further assistance or inquiries about our Return Policy, please contact us:

  • Email: admin@zyvolt.xyz

    Address: 2409 McDonough St, Joliet, IL 60436, United States

    Phone: +18006443465

  • Mailing Address: Zyvolt Returns Department 123 Innovation Drive Tech City, TX 75001, USA

14. Policy Updates

Zyvolt.xyz reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed of any updates.

Thank you for choosing Zyvolt.xyz. We value your trust and aim to provide a seamless shopping experience.